Rocky Tran
Web Developer & Assistant Outlet Manager
About Me
- Full Name:Tran Xuan Bach
- Phone:+84 372 137 974
- Email:Bach53ktdl.com
- Website:myikigai.com.vn
- Address:Nha Trang City, Khanh Hoa Province, Viet Nam
Hello There!
Welcoming and warm personality, dependable and hardworking professional with over 10 years of experience in the hospitality industry, providing consistent services. An active learner with a strong sense of curiosity, energetic and takes initiative. Pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.
My Resume
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Work Experience
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Assistant Restaurant Manager
GRAN MELIÁ NHA TRANG Sep 2023 – Jun 2024
In charge of Natura - ADD restaurant
Arranging roster
Handling Problems
Training for team member
Maintain service quality
Ensuring guest satisfaction.
In charge of daily operations
Control operational costs and identify measures to cut waste
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Restaurant Supervisor
IMPERIAL CLUB - VINPEARL NHA TRANG Aug 2022 - Aug 2023
Training for new team member (standard and basic skills in outlet).
Planning for upcoming operations (group events, party, holidays, ...)
Maintain service quality
Ensuring guest satisfaction.
Create new promotions to increase revenue.
In charge of daily operations
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Restaurant Supervisor
DIAMOND BAY RESORT & SPA Jan 2022 – August 2022
Set up operations for restaurant.
Training for new team member (standard and basic skills in outlet).
Planning for upcoming operations (group events, party, holiday ...)
Rebuilding SOP for outlet.
In charge of daily operation like Buffet, set menu, ala carte …
Make new promotion to increase revenue.
Control operational costs and identify measures to cut waste
Ensuring guest satisfaction.
Control and order stock of beverage, equipment to run operations.
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Restaurant Supervisor
MOVENPICK RESORT CAM RANH Dec 2019 – Jan 2022
Do Assignment job to each member to make sure operation going smoothly.
Control and order stock of beverages and equipment to run operations.
Control bar operation.
Assist outlet manager to control operation.
Do training for Staffs about brand standard and basic skills to work in outlet.
In charge of daily operation like Buffet, set menu, ala carte …
Check guest satisfaction.
In charge of Room service team
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Captain Restaurant outlet
INTERCONTINENTAL NHA TRANG May 2018 - Oct 2019
Do Assignment job to each member to make sure operation going smoothly.
Control and order stock of beverage, equipment to run operations.
Do training to Staffs about brand standard and basic skills to work in outlet.
In charge of daily operation like Buffet, set menu, ala carte …
Lead team with over 20 members to complete the jobs that assigned.
Check guest satisfaction
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Attendant - Restaurant outlet
INTERCONTINENTAL NHA TRANG Nov 2015 – Apr 2018 Run normal operations of the restaurant like alarcarte, set menu and buffet.
Report to manager about the restaurant's status.
Check guest sheets, book rooms to set up accordingly.
cashier in case of hostesses are absent.
Using POS system to order food, print the bill, red invoices…
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Education
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Bachelor Degree
Bachelor of hotel and restaurant management 2011 - 2015 ( Nha trang University)